Questions, answered
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How long does an order take?
Most orders ship within about 10 days after you approve your proof.
During the holiday season, please allow 2 weeks and order early so your gifts arrive on time.
Do you ship?
Yes. Engravia ships anywhere in the United States. The shipping cost is confirmed with you before you pay.
I need it sooner. Can you rush my order?
Add your needed-by date when you start your order request. If a rush is possible, Jay will let you know the rush fee before anything is made.
What file types can I send?
PNG, JPEG or SVG. Please send the highest quality version you have. A sharp, clean file is what makes a crisp engraving.
If your design needs some work before it can be engraved, Jay will let you know whether it can be improved and what that would cost. Nothing is changed or charged without your OK.
Can I make changes to my proof?
Yes. Every order includes up to two rounds of changes to your proof. Additional rounds are available for an extra fee.
Do you offer volume discounts?
Yes. The more you order, the more you save: 10% off 10 to 24 items, 15% off 25 to 49, 20% off 50 to 99, and 25% off 100 or more.
Mix and match: different products in the same order count together toward your discount.
Our premium sets (Marble Charcuterie Board Set, Smash Burger Set, Kitchen Knife Set with Magnetic Stand and 11-Piece BBQ Grill Set) are discounted up to 15%.
Is there a minimum order?
Most products can be ordered as a single piece. A few smaller items have a minimum, which is listed on the product page.
How do I pay?
Once you approve your proof, you will receive an invoice through Square. Your order is engraved after it is paid.
¿Puedo hacer mi pedido en español?
Sí. Te ayudamos en español o en inglés, desde la primera pregunta hasta la prueba final.